Privacy Policy | hann Official Online Gaming Platform

Last Updated: 2026-08-13

Privacy at a Glance

  • What we collect: Identity, payment, and technical data needed to operate your account.
  • Why we collect: To process transactions, verify your age, and prevent fraud.
  • Who sees it: Only internal staff and trusted partners (payment/KYC) required for service.
  • Retention: Kept for the life of your account and as required by Philippines law.
  • Your Control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how hann collects, uses, and protects the information of our users based in the Philippines. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to the services provided by hann. It does not cover third-party websites, external links, or services that you may visit after leaving our platform. We strongly encourage you to review the privacy policies of any external sites you encounter.

2. Personal Information We Collect

We collect only the data necessary to provide a secure and legal gaming environment.

Account & Identity

Information provided during registration used to create your unique account and manage your profile.

Verification Documents

Government-issued identification used to confirm your legal age and residency in the Philippines.

Payment Data

Payment method details required to facilitate secure deposits and withdrawals.

Gaming Activity

Records of your bets, wins, losses, and transaction history to maintain account accuracy.

Technical Data

IP addresses, browser types, and device identifiers used for security and performance optimization.

Support Records

Communications sent via our support channels used to resolve your inquiries.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you enter during registration, KYC verification, or when contacting support.
  • Automated Collection: Data collected automatically via cookies and system logs when you interact with our platform.
  • Partner Service Providers: Information received from our partner payment processors and identity verification services.

4. Why We Use Data

Your data is processed for the following legitimate purposes:

  • Account Management: Setting up, maintaining, and securing your user account.
  • Financial Transactions: Processing deposits and withdrawals efficiently.
  • Legal Compliance: Verifying age and identity to prevent underage gambling and fulfill regulatory obligations.
  • Fraud Prevention: Detecting multi-accounting and preventing fraudulent activities.
  • Personalization: Improving the user experience based on your preferences.
  • Marketing: Sending promotional updates only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Technical, payment, and verification partners who enable the platform's operation.
  • Legal Authorities: When required by applicable law in the Philippines or to comply with a valid legal request.

6. How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: Data is encrypted during transit using industry-standard protocols.
  • Access Control: Access to sensitive data is restricted to authorized personnel on a need-to-know basis.
  • Payment Isolation: Financial data is handled through isolated, secure systems.
  • Monitoring: Continuous system monitoring to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your circumstances, you have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your data or its transfer to another service.
  • Objection & Consent: Withdraw consent for marketing or object to specific processing activities.

To exercise these rights, please contact our support team via the channels available on the Support page.

Note: Certain data must be retained even after account closure to comply with gambling regulations and anti-money laundering laws.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep specific data only for the period required by applicable law in the Philippines to satisfy legal, tax, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately and any remaining funds will be handled according to our Terms.

Parents or guardians who believe a minor is using our platform can report the account via our Support page.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official contact methods listed on our Support page.