Deposits & Withdrawals Guide

How the Cashier Works

Your account balance is maintained exclusively in Philippine Pesos (PHP) and is clearly indicated by the ₱ symbol throughout the platform. The cashier is a unified interface where you can initiate deposits to fund your play or request withdrawals of your winnings. It is important to understand that while deposits are designed for efficiency, withdrawals are handled as reviewed requests. Our finance team examines each payout request to ensure all security and verification requirements are met before the funds are released, ensuring a safe environment for all players.

Payment Method Categories in the Philippines

How to Deposit

1. 1
   Access Your Account: Log in using your official credentials to ensure you are managing your own secure wallet.
2. 2
   Open the Cashier: Navigate to the cashier or deposit section from the main menu to view available funding options.
3. 3
   Select Category: Choose the payment method category that best suits your preference from the displayed list.
4. 4
   Enter Amount: Input the specific amount of PHP you wish to deposit into your gaming account.
5. 5
   Confirm Transaction: Complete the authorization in your payment app or the secure payment page that opens.
6. 6
   Verify Balance: Return to the platform to check if your ₱ balance has updated. If it hasn't, please visit our Support Page.

Why Payment Methods Must Be in Your Own Name

This strict policy is a critical defense against fraud and account takeover. Because funds are generally returned to the original source, using a third-party account creates significant security risks and often leads to rejected withdrawals. If the name on your payment method does not match your account name, our system will block the payout to prevent funds from being diverted to an unauthorized person. By insisting on matching names, we protect your winnings and ensure that only the legitimate account owner can access the funds.

How to Request a Withdrawal

1. 1
   Complete Verification: Ensure your identity has been verified by our team to unlock the withdrawal functionality.
2. 2
   Settle Bonuses: Check if you have any active bonuses. Settle all wagering requirements or close them via the Bonus Page.
3. 3
   Enter the Cashier: Open the cashier and select the withdrawal or payout tab.
4. 4
   Choose Method: Select your preferred payout method, ensuring it is one you have previously used or is supported.
5. 5
   Submit Request: Enter the amount you wish to withdraw and submit the request for review.
6. 6
   Track Status: Monitor the progress of your request through your account transaction history until it is completed.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. Every regulated online operator conducts this process to prevent underage gambling, money laundering, and identity theft. We only require this verification once; after your identity is confirmed, you will not need to repeat the process for every subsequent withdrawal.

Typically, we require a clear photo of an official government-issued ID, a recent document that confirms your residential address, and evidence that the payment method used belongs to you. This ensures a secure link between the player and the funds.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, several factors can cause a payout request to take longer than expected:

• Verification Pending: Your identity documents may still be under review. Please ensure all uploads are clear.
• Active Bonus Present: You may have an active bonus with unfinished requirements. Visit the Promotions Page to check.
• Method Mismatch: The payout method does not match the deposit source or the account holder's name.
• Incorrect Details: A typo in the account number or payment details can cause the transfer to fail.
• External Checks: The receiving bank or e-wallet may conduct their own security checks beyond our control.

If your withdrawal is delayed, please contact our Support team. Have your User ID and the Transaction ID ready to speed up the process.

How Currency and Amounts Are Displayed

The official currency of the platform is the Philippine Peso (PHP), represented by the ₱ symbol. All your deposits, winnings, and withdrawals are tracked in this currency. In cases where you use a payment method that operates in a different currency, the conversion is handled automatically by the payment provider. The final amount shown to you at the moment of confirmation in the payment gateway is the actual amount that will be processed and added to your account.

Staying in Control of Your Budget

We provide a variety of tools to help you maintain a healthy relationship with gaming. Within your account settings, you can configure deposit limits to cap the amount of money you can add to your account over a specific period. Please note that for security and responsible gaming reasons, requests to decrease a limit are usually processed faster than requests to increase one.

We strongly recommend deciding on your budget before opening the cashier, rather than making financial decisions during a gaming session. For more detailed tools and advice, please visit our Responsible Gaming page.

Protecting Your Funds & Account Security

Your security is our priority. We encourage all players to use the robust security options provided within their account settings, such as strong passwords. Always keep your payment details and account credentials confidential. Only perform transactions through the official cashier on this domain. Be vigilant: any message, email, or call asking you to transfer money to a different account or provide your password is a fraud attempt. hann will never ask for your password via chat or email.